Partner Frequently Asked Questions

 

1. How do I update my parks/listing features?

Keeping your parks features up-to-date is important to help consumers find exactly what they are looking for during their trip and to help them find you!

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the bottom of the first section and click the blue “Edit...” button.

Scroll up and select the relevant features in the “Facilities” section by holding down the Ctrl button on your keyboard.

Scroll to the bottom of the page.

Click the blue “Save” button.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383



2. How do I add/remove accommodation options on my listing?

The more accommodation options and details you have on each one, assures consumers that they’re getting exactly what they’re paying for. So put as much detail as you can in each description!

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down the the section labelled “Inventories”.

 

To add an accommodation option:

Click the green “Add” button in the top right-hand corner of the Inventories section.

Fill out the relevant fields.

Click the blue “Create” button at the bottom of the screen.

All done!

 

To remove an accommodation option:

Find the accommodation option you wish to remove.

Click the black trash can on the right-hand side of the Inventory type, then follow any other prompts on the screen.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

3. How do I add/remove images on my listing?

Good quality images are more alluring to your consumers, so take some nice images and get them uploaded ASAP!

*Tip: The more images you have on your listing, the higher your park will appear in the Turu search results.

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the section labelled “Multimedia”.

 

To add an image:

Click the green “Upload” button in the top right-hand corner of the Multimedia section.

Select the image/s you wish to upload from your computer.

All done!

 

- To remove an image:

Scroll down and find the image you wish to delete.

Click the black trash can on the right-hand side of the image, then follow any other prompts on the screen.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

 

4. How do I add/remove images in each of my accommodation options?

Upload an array of images to each accommodation type. Let the consumer see what you have to offer!

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down the the section labelled “Inventories”.

Find the accommodation option you wish to add/remove images.

Click the black pencil on the right-hand side of the Inventory option.

 

To add an image to the accommodation option:

Scroll down to the section labelled “Multimedia”.

Click the green “Upload” button in the top right-hand corner of the Multimedia section.

Select the image/s you wish to upload from your computer.

Click the blue “Update” button above the Multimedia section.

All done!

 

To remove an image from the accommodation option:

Scroll down to the section labelled “Multimedia”.

Find the image you wish to remove.

Click the black trash can on the right-hand side of the image, then follow any other prompts on the screen.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

5. How do I add a video to my listing?

Having a video adds a little interaction and creativity to your listing. Go crazy and do something a little different!

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the section labelled “Multimedia”.

Click the blue “Add Row” button on the right-hand side of the Multimedia section.

Click the black pencil on the right-hand side of the new row.

Copy and paste YouTube URL into the first box on the left-hand side.

Enter the title of the video into the second box.

Click the black tick to the right of the row.

All done!



6.How do I log into my Client Dashboard and view online booking information & phone/email enquiry leads?

 

To view leads:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Once logged in, you will be taken to the “Dashboard”.

Under “LISTING INFO”, select the park you wish to view.

The leads will update on the right-hand side.

All done!

 

To view online booking information:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to view.

Scroll down to the “Bookings” section.

Here you can view any online bookings made through our website.

All done!

 

7. Who do I contact if I’m having trouble updating my listing?

It’s important to keep your listing up to date, as this ensures we are feeding the correct information to your consumers. If you don’t know how to do it, just let us know!

 

Please contact your Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

8. Who do I contact if I want to review the subscription package I’m currently on?

Reviewing your current subscription package regularly can ensure you’re getting the most out of Turu. Please feel comfortable to chat with our friendly team to talk about what works for you!

Please contact your Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

9. How do I get a subscription with Turu?

Turu subscriptions come with a range of benefits, just give us a call to find out what Turu can do for you!

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

10. Where/who do I go to, to find more information on a current campaign?

Keeping up to date with our campaigns keeps you in the loop and could potentially be a great opportunity to get involved in something a little different!

Contact your Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

11. Who do I contact if I want to connect my online booking to my listing?

Online booking is a great way to get more traction from the Turu website and increase exposure!

 

- Subscribed parks:

Contact your Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

12. Who do I contact if I’m on a subscription package and I’m not getting many leads?

Your park might just need a little extra help from our team to get more exposure. So, don’t be shy, give us a call and let’s work together to execute a plan of attack!

Contact you Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

13. Where do I go with general issues/queries?

No question is too silly here at Turu. We understand the internet is a scary place and can be quite confusing at the best of times. Let us know, we’re here to help!

 

- Subscribed parks:

Contact your Turu Account Manager; OR

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

14. How do I pay my tax invoice?

It’s important to keep on top of your payments, ensure that you pay your tax invoices on time to eliminate any hassle in the future. If you’re having trouble, give the Turu Support team a call on 1300 692 383.

 

You may call your bank or financial institution to pay; OR

You may perform this payment online via internet banking.

Payment by EFT / Bank Deposit (info can also be found at the bottom of your tax invoice:

When paying by EFT, please email remittance confirmation;

Email: support@turu.com.au

 

Account Name: Adventures Group Holdings Pty Ltd

Bank Name: National Australia Bank Ltd

BSB: 085-005

Account Number: 7333 250 48

Invoice number: Please provide this in the details/description section when making the payment.

 

15. What’s the difference between remittance advice and a tax invoice?

Understanding these differences is important, to avoid paying unnecessary amounts to Turu. So read carefully!

 

Remittance Advice:

Adventures Group will provide this to you after paying you for a booking that was made through Turu.com.au.

This will say “REMITTANCE ADVICE” in the top left corner.

*You do not need to pay anything after receiving remittance advice.

 

Tax Invoice:

This will be provided to you when agree to a subscription with Turu or any other advertising.

The invoice will have payment advice at the bottom of the page.

It will also have a payment due date and an invoice number.

 

16. How does the remittance work for online bookings made through Turu.com.au?

If you have online booking setup with Turu, here’s everything you need to know!

 

All remittance will be received a maximum of 10 days after the booking has been made.

Changes and cancellations to bookings will be processed by each individual park, unless the funds have not yet been remitted.

Once the payment has been remitted to the park, 10% commission fee will not be reimbursed if the consumer decides to cancel.

         

17. Is there commission attached to the online bookings that are made through Turu.com.au?

Turu.com.au has one of the cheapest commission rates per booking!

Yes, Turu only charges a 10% commission fee on any bookings made through our website.

 

18. How can I add my parks logo to my listing?

Adding a logo to your listing could potentially help you stand out from your competitors, and a great logo makes a great first impression!

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the “Logo” section.

Click the green “Upload” button in the right-hand corner of the Logo section.

Select the image you wish to upload from your computer.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

19. My address/region is showing incorrectly on my listing, how do I fix this?

The address provides consumers with the ability to properly plan their holiday, know exactly where they will be staying and explore surrounding areas! It’s important that your location is displaying correctly, so please amend right away if it’s wrong.

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the bottom of the first section and click the blue “Edit...” button.

Scroll down to the “Location” section.

Make any necessary changes to your address.

Scroll to the bottom of the page and click the blue “Save” button in the bottom right-hand corner.

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

20. How do I display that my park is pet friendly on my listing?

There's no doubt about it, Australians love to holiday with their pets. Let them know your park is pet friendly!

 

- Subscribed parks:

Go to Client Login.

Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

Click “LISTINGS” in the top right-hand corner of the screen.

Select the listing you wish to edit.

Scroll down to the bottom of the first section and click the blue “Edit...” button.

Scroll up and select the pet friendly feature and any other relevant features in the “Facilities” section by holding down the Ctrl button on your keyboard.

Scroll to the bottom of the page.

Click the blue “Save” button.

All done!

 

- Unsubscribed parks:

Contact Turu Support via;

Email – support@turu.com.au

Phone – 1300 692 383

 

21. How do I respond to an email consumer enquiry?

We encourage our parks to respond to all consumer enquiries, as this builds rapport! And what’s better than that?

 

Click on the orange “REPLY TO ENQUIRY” button in the initial email enquiry;

OR

Copy and paste the consumer’s email address into a new email and reply directly to them – Note: This will not include the consumer’s original email enquiry.

 

22. Where can I find the Turu Partner Terms and Conditions?

Familiarize yourself with the Turu Park Partner T’s&C’s to avoid any potential confusion in the future!

Visit Turu.com.au.

Hover over the Help menu in the top navigation.

Under the Help section, hover over “Client Hub” and click “Partner Terms and Conditions”; OR

Click here.

 

23. What can I do to help bring my park to the top of the search results in Turu.com.au?

We have a few tips and tricks to help you make the most of our website and get your park more exposure!

- Signing up to a Turu Subscription Package (the higher the package, the higher you become in the search results).

- Having online booking available on Turu.com.au.

 

24. What are some tips on imagery for my listing?

If you follow these simple tips and tricks when taking images, your park listing will look flawless!

 

Diverse Imagery:

Including plenty of images on your park listing enables you to illustrate to potential consumers what they can expect at your park.

Consumers like to see where they will be staying.

This includes images of the grounds, facilities and accommodation itself.

 

Image Quality:

Almost all cameras and smartphones take photos of high quality.

Therefore, it is quick and easy to take great quality photos on your phone and then upload them to your park listing.

 

General tips on taking a good photo:

Lighting:

Make sure your subject is well lit.

When taking photos indoors, the light should always be behind the photographer.

Natural light is preferred.

Avoid using the flash on your camera.

 

Stability:

For clear photos (no blur) you need to takes the photo with a stable hand or invest in a tripod.

If you do not have a tripod, try resting the camera/phone on something stable.

 

Colour:

Avoid taking photos with a completely washed out palette.

For example; if you are taking a photo of a room with white walls, cream bed linen and off white curtains, try adding colourful décor to brighten up the photo and give it a point of focus.

 

Composition:

Compose your photo thoughtfully.

 

Here are a few things to consider:

What do you want to share with your potential guests?

- If your park is family-friendly, a picture of children enjoying the facilities will illustrate this point.

Can you get up high to take a photo?

-Taking photos from different viewpoints can greatly impact the composition.

Use the rule of thirds.

-Imagine a grid over each photo (most smartphones and cameras have a grid functionality). Try to place the subject of your photo directly along the grid lines for better composition (not between the grid lines).